AgentForce is a tool in Salesforce that helps businesses with tasks. Sometimes, you need to change what your agent can do. Here’s how.
You can update two things:
“A topic is something that you can assign to your agents so that they know what type of conversation they can be having with their end users.” – Josh Kartchner, Consultant at SOLVD.cloud.
Follow these steps:
Here are some key points:
“In order to edit an agent, your changes have to be done when the agent is inactive.” – Josh Kartchner, Consultant at SOLVD.cloud.
Updating AgentForce helps it stay useful. Changing topics and actions makes sure your AI assistant does what you need.
Want to learn more? Check out our YouTube channel for tips. If you need help updating AgentForce, book a call with our team at SOLVD.cloud.
From my initial call with Spencer through project implementation with John and Evan, my experience with the SOLVD team was excellent. They were quick to understand our business needs, clear when explaining the reasoning behind proposed solutions, transparent when reporting on progress and timeline, and all around enjoyable to work with. Would highly recommend and looking forward to continue working with them in the future!
SOLVD was very straight forward with everything needed to complete the project. No surprises, no issues, and cost was aligned with the estimate. They made implementation easy and quick.
As a rule, I'm pretty stingy with my recommendations. So it's a pleasure for me to recommend Solvd as a top-flight Salesforce consultancy. Solvd recently led our company's conversion to the Lightning interface and did it on time, on budget and made it easy for me and my team. I know I'll use their services again, and am confident they can do the same for you.
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