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How does Agentforce support self-service options for customers?

Becca Lough

Customers today want quick answers. They don’t always want to wait for a service agent. That’s where AgentForce comes in. It gives businesses a way to offer self-service options, so customers can find what they need—fast.

More Than Just a Chatbot

Many people ask, “Is AgentForce just another chatbot?” The answer is no—it's much more. Chatbots can handle simple tasks, but AgentForce can do that and more.

"Agents can do everything that chatbots do—and more." – Brendan Lowe, SOLVD Consultant

With AgentForce, businesses can:

  • Give customers status updates on orders or service requests.
  • Let customers look up information using a case number or code.
  • Answer common questions about products and services.
  • Handle support requests using real-time data from Salesforce.

Smart and Easy to Set Up

AgentForce is built on Salesforce automation, which means it can do many things with little to no setup. It also follows the rules you set, so it only gives customers the information you want to share.

Want to See AgentForce in Action?

If you’re wondering how AgentForce compares to regular chatbots, check out Ben Fankhauser’s video: "Can Salesforce Chatbots Be Replaced with AgentForce?" It explains the differences and shows what AgentForce can do.

You can also visit SOLVD.cloud for a free consultation. We’ll take a look at your business and show you how AgentForce can save time and make customer service easier.