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Does Revenue Cloud track attribute changes on my products on amendments?

Becca Lough

Keeping track of subscription changes can be hard. Customers may upgrade, downgrade, or change features in their plans. If businesses don’t track these changes properly, it can lead to billing mistakes and unhappy customers.

That’s where Salesforce Revenue Cloud helps. It makes sure every change is recorded correctly so customers get exactly what they need.

Let’s see how it works.

How Revenue Cloud Tracks Subscription Updates

When a customer buys a subscription, certain details—like plan size, storage, or support level—are set. These details are called product attributes in Revenue Cloud.

If a customer wants to make a change later, businesses can update the subscription using an amendment process.

"Revenue Cloud tracks every change, so businesses don’t have to do it manually." - Parker Gunnell, SOLVD Consultant

Here’s how it works:

  • Find the Customer’s SubscriptionThe system stores the customer’s current subscription.
  • The sales team chooses the product that needs to be changed.

Make the Change

  • The team clicks “Amend” and picks the date the change should start.
  • A new price quote is created automatically.

Update the Product

  • The team edits the subscription (for example, upgrading storage from 100GB to 500GB).
  • Revenue Cloud calculates the new price instantly.

Confirm and Save the Update

  • Once the change is complete, the updated subscription is saved.
  • The customer receives a clear breakdown of the new pricing and features.

"With Revenue Cloud, businesses can change subscriptions quickly and correctly." - Parker Gunnell, SOLVD Consultant

Why This Helps Businesses

Using Revenue Cloud for tracking changes helps businesses:

✔ Reduce mistakes – Everything is updated in the system, with no guesswork.

✔ Give customers better service – Customers see the new price and details right away.

✔ Save time – No need to track changes by hand.

"Revenue Cloud keeps a full history of all subscription changes, so businesses always know what was updated." - Parker Gunnell, SOLVD Consultant 

Want to Make Subscription Changes Easier?

At SOLVD, we help businesses set up and customize Revenue Cloud so they can track subscription updates easily.

📞 Call us today to get started!