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Can you update the SDR schedule email action to send an email immediately once a reply is received?

Becca Lough

If you use AgentForce for SDR outreach, you may have wondered—can an SDR agent send a reply email as soon as they get a response? The short answer is no, but let’s go over what happens and what you can do about it.

How Replies Work in AgentForce

Right now, when a lead responds to an outreach email, the SDR agent does not send a reply immediately. Instead, the system schedules the reply to go out within one working hour.

For some leads, this delay might not be a problem. But if a prospect is highly interested and ready to talk, waiting an hour can feel too long.

Can You Make It Send Right Away?

No, the system does not allow an instant send. There is no built-in setting to change this. Even if you try to adjust the rules, AgentForce will still schedule the reply for at least an hour later.

Another thing to note—AgentForce does not prioritize replies over pre-scheduled follow-ups. That means all emails, whether they are replies or regular follow-ups, go out in order based on the system’s timing.

“I tried to override the one-hour delay, but the system did not allow it. It follows its default rule.” – Ben Fankhauser, SOLVD Consultant

What Can You Do?

Even though you can’t make the email send instantly, you can adjust the send time manually. Here’s how:

  1. Go to the lead’s activity timeline.
  2. Find the scheduled email.
  3. Click the dropdown arrow and select "Edit Send Time."
  4. Choose a new time and save.

This way, you can move the send time up and make sure the email reaches the lead sooner.

If you want a more advanced fix, you may need custom coding using Apex or other automation tools. For that, check Salesforce’s documentation or contact an admin for help.

“If you need full control over email timing, consider exploring Apex triggers or workarounds with an administrator.” – Ben Fankhauser, SOLVD Consultant

Final Thoughts

AgentForce doesn’t allow automatic instant replies, but you still have options. If speed is important, you can adjust the email manually. For a more advanced solution, custom development might be needed.

Need help setting this up? Contact SOLVD today to explore your options.